Demonstrate an understanding of what buyers and customers experience.
The words Marketing Psychology and the premise of empathy have become quite the buzzwords in business and marketing.
Especially so since the advent of and the ongoing COVID-19 pandemic. There is widespread consensus that having empathy is a good thing and marketing psychology is evil.
I am here to argue that, both are a must-have to connect with buyers and customers.
A place to start for most coaches, consultants and small business owners is by having a common definition of empathy and marketing psychology.
Empathy is at its most basic level, the ability for one to walk in another’s shoes.
To experience their world from another’s point of view. Essentially, to have a deeper understanding of what another is experiencing.
What Is Marketing Psychology?
To put it simply, marketing psychology (or psychological marketing) is a method of using psychological techniques in your marketing efforts.
Such an approach takes into account the irrational, unconscious decisions customers make to create a more nuanced and effective online campaign.
It’s about finding patterns to make generalised assumptions, but it’s also about personalising customer experiences.
Here are some of the most popular Marketing Psychology Best Practices we discuss:
- Loss Aversion: This theory says that most people prefer to avoid losing something instead of acquiring it.
- Scarcity and Urgency Theory: This theory suggests that people tend to place more value on things that are believed to be rare rather than easily accessible.
- Social Proof: Using social proof can help you increase trust in your products by having other customers validate the value of these products.
So what’s the takeaway? Most importantly, marketing psychology is not a single tactic. There is a number of techniques you can use to elevate your online campaigns. You can still rely on traditional marketing tactics, but you should also adapt to the digital age by adopting marketing strategies deeply rooted in psychology.
